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Orthopedics outpatient examination room service design project
This project, given by Korea Institute of Design Promotion, an affiliated organization of Ministry of Knowledge Economy was aimed to improve government-supported regional hospitals, where medical service is provided at a relatively low cost for people on a low-income. Due to a financial deficit, their facilities were left outdated, lowering their service quality. And we wondered, “How can we help the regional hospitals to provide patients better and more humane medical services, despite the difficulties they are facing?” So we decided to redesign the service experience at orthopedics, which is the most profitable and yet, the most crowded department with frequent complaints and needs of care for people with physical challenges. We expect this new module of Orthopedic Outpatient Room to be applied to many other regional hospitals to benefit both patients and medical teams, thus contribute to the development of the national healthcare.